Feature

Orders & Fulfillment CRM

Never lose track of a social sale. Record customer orders from WhatsApp, Instagram, and Facebook, manage COD vs Prepaid payments, and send automatic WhatsApp notifications with live courier tracking.

Orders & Fulfillment Management
AMAlex Morgan

Orders & Fulfillment Management

+ New Order
KeyDetails
ORD-1082Hansu Hirapara · Royal Darbari Saree · ₹1,299 (COD) · Confirmed
ORD-1081Kailash Patel · Georgette Kurti (M) · ₹899 (UPI) · Shipped
ORD-1080Priya K · Floral Kurti (L) · ₹899 (Paid) · Delivered
ORD-1079Manshri Shrimali · Pearl Handwork Suit · ₹2,499 (COD) · Processing

The problem

Taking orders via chat is messy — customer addresses get buried in message history, COD orders fail without verification, and customers constantly message asking 'Where is my parcel?'

How Vmoox helps

A streamlined order management system built directly into your social inbox. Generate order numbers, verify customer addresses, track payment and dispatch stages, and send automated tracking updates via WhatsApp.

Built for daily work

Deep capabilities teams use from day one — not a lightweight add-on.

Chat-to-Order Conversion

Create orders directly from a customer chat without copying and pasting addresses into separate spreadsheets.

Automated WhatsApp Tracking

When you mark an order as 'Shipped', Vmoox automatically sends the customer their courier name and tracking link via WhatsApp.

COD Confirmation & Anti-RTO

Verify COD orders via automated WhatsApp prompt before shipping to slash Return-to-Origin (RTO) losses.

Complete Order Timelines

View chronological events: created, address confirmed, payment received, packed, dispatched, and delivered.

Customer Purchase History

See all past orders and total spending right beside the chat when a returning customer messages you.

Dispatch & Courier Integration

Attach tracking numbers from Shiprocket, Delhivery, BlueDart, or India Post for instant customer transparency.

What you get

Built for online sellers handling dozens of social orders every day.

  • Auto-generated Order Numbers (e.g. #ORD-1082) with full audit history
  • 1-Click order creation directly from WhatsApp, Instagram, or Facebook chats
  • COD (Cash on Delivery) vs Prepaid (UPI, Card, Razorpay) payment tracking
  • Customer shipping address validation with pincode and city lookup
  • Fulfillment stages: Unfulfilled, Processing, Shipped, Delivered, Returned
  • Automated WhatsApp status alerts sent to customer at each fulfillment step
  • Courier tracking number and direct tracking URL integration
  • Customer order history and lifetime value linked to CRM profile

Social Order Automation Advantage

Cut customer support questions in half with proactive automated WhatsApp notifications.

  • Zero manual typing for courier tracking links
  • Reduce COD Return-to-Origin rates with automated address confirmation
  • Instantly know returning customer order history in any chat
  • Multi-agent visibility into packing and fulfillment status
Orders & Fulfillment Management
AMAlex Morgan

Orders & Fulfillment Management

+ New Order
KeyDetails
ORD-1082Hansu Hirapara · Royal Darbari Saree · ₹1,299 (COD) · Confirmed
ORD-1081Kailash Patel · Georgette Kurti (M) · ₹899 (UPI) · Shipped
ORD-1080Priya K · Floral Kurti (L) · ₹899 (Paid) · Delivered
ORD-1079Manshri Shrimali · Pearl Handwork Suit · ₹2,499 (COD) · Processing

From conversation to delivered parcel

A seamless pipeline that automates customer communication while keeping your fulfillment on track.

  1. Customer confirms items in chat

    Select the product SKU, size, and quantity directly from the conversation sidebar.

  2. Create order & save shipping address

    Save customer phone, delivery address, pincode, and payment mode (COD or Prepaid).

  3. Pack parcel & attach tracking ID

    Assign courier tracking number and mark order as 'Shipped' with a single click.

  4. Automated WhatsApp delivery alert

    Customer automatically receives a verified WhatsApp message with live tracking link and delivery updates.

Who it's for

Real scenarios where teams run this feature every week.

Clothing & Boutique Stores

Track order details, selected dress sizes, shipping addresses, and advance payment receipts in one organized dashboard.

Social Commerce Brands

Prevent lost orders and forgotten dispatches across WhatsApp, Instagram DMs, and Facebook Messenger.

Dispatch & Packing Teams

Filter orders by 'Processing' to pack items quickly, print shipping slips, and bulk-update status with courier tracking.

FAQ

Orders & Fulfillment — FAQ

Yes! The Order creation panel is available directly inside the chat view, pre-filling customer name, phone number, and conversation context.

Try it in your workspace

Never lose track of a social sale. Record customer orders from WhatsApp, Instagram, and Facebook, manage COD vs Prepaid payments, and send automatic WhatsApp notifications with live courier tracking.

  • Free Starter plan
  • No credit card required
  • Full workspace in minutes
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