The problem
Customer DMs live in Meta inboxes and personal phones. Handoffs lose history, Instagram and Messenger stay separate, and managers cannot see ownership or response quality.
Feature
Facebook & Instagram inbox
Messenger and Instagram Business messaging in one workspace inbox — linked to leads, with Automations and Moox AI.
How Vmoox helps
Connect Facebook Pages and linked Instagram Business accounts once, work both channels in a unified CRM inbox with channel badges, assign owners, link chats to leads, and automate replies with Moox Goals — without a keyword bot builder.
Built for daily work
Deep capabilities teams use from day one — not a lightweight add-on.
Meta OAuth connect
Link Pages and Instagram Business accounts with workspace-scoped tokens.
Unified inbox
Filter Messenger vs Instagram while keeping one operator workflow.
Lead linking
Tie chats to lead rows so payments, files, and notes stay on the deal.
Automations + Moox
Inbound triggers, auto-replies, and Goals — same pattern as WhatsApp, no flow editor.
Team assignment
Give each conversation an owner for accountable follow-up.
Record context
Open the linked lead without leaving the Meta thread.
What you get
Meta messaging on the same CRM row as WhatsApp and email.
- Connect Facebook Pages and Instagram Business accounts via Meta OAuth
- Unified inbox with Messenger and Instagram channel badges
- Assign chats and link threads to lead records
- Automations for inbound replies and lead creation
- Moox tools and composer assist for Meta chats
- One communications rail channel for both Meta surfaces
- Soft uninstall parks connections without wiping CRM history
- Built for App Review–ready Meta webhooks and data-deletion callbacks
Meta DMs on the CRM row
Facebook and Instagram are strongest when every thread knows which deal it belongs to.
- One app for both Meta channels — not two catalog installs
- Automations and Moox instead of a bot flow builder
- Same CRM pattern as WhatsApp and Email
- Reconnect when Meta tokens expire — clear reauth path
Connect Facebook and work both channels
One install covers Messenger and Instagram Business messaging.
Connect Facebook
Authorize Pages and linked Instagram Business accounts from the inbox shell.
Triage the unified inbox
Filter by channel, assign owners, and link chats to leads.
Automate with Moox
Use Automations and Goals for inbound replies — not a keyword bot tree.
Hand off cleanly
Reassign threads with history visible to the next teammate.
Who it's for
Real scenarios where teams run this feature every week.
Social sales
Reply to Instagram and Messenger inquiries while the lead record tracks stage.
Support handoffs
Assign Meta chats across shifts with full history in Vmoox.
Agency brands
Run multiple Pages in one workspace with clear channel badges.
FAQ
Facebook/Instagram Inbox — FAQ
Yes. Vmoox uses Meta Graph OAuth and webhooks for Messenger and Instagram Business messaging. You need a Meta Developer App and App Review for production permissions.
No. Automation uses the same Automations + Moox Goals path as WhatsApp — not keyword trees or flow sessions.
Yes. Both channels share one inbox with channel badges and one communications rail icon.
The page shows needs-reauth status. Managers reconnect via Facebook OAuth without reinstalling the app.
Soft uninstall parks connections. Removing a page line hard-deletes that line’s Vmoox messages and media. Meta-side chats are unchanged.
Try it in your workspace
Messenger and Instagram Business messaging in one workspace inbox — linked to leads, with Automations and Moox AI.
- Free Starter plan
- No credit card required
- Full workspace in minutes