WhatsApp data policy
Purpose of this policy
This WhatsApp Data Policy explains how Vmoox handles official WhatsApp Business Cloud API messaging when you connect a business phone number to your workspace. It applies to WhatsApp Business in app.vmoox.com, omnichannel customer messaging, order notifications, and automation workflows.
Vmoox is an Official Meta Tech Partner. By connecting your WhatsApp Business account via Meta Embedded Signup, you agree to the policies and practices described here and in our Privacy Policy.
How the Official WhatsApp connection works
Vmoox connects directly to the official Meta WhatsApp Business Cloud API. You link your phone number using the official Meta Embedded Signup dialog with your Meta Business Manager credentials.
Incoming and outgoing messages, customer contact details, and message status updates (sent, delivered, read) sync directly between Meta's cloud servers and your Vmoox workspace database. Because Vmoox uses the official Meta Cloud API, your phone number operates with 100% compliance and zero risk of the account bans common to unauthorized browser bots.
What data is stored
When your official WhatsApp line is connected, customer messages, attachments, contact information, and delivery timestamps are stored in your workspace database on our secure cloud platform.
Conversations linked to Customer and Order records retain their thread context to provide full customer history for your sales and support agents.
Data security and storage
Communication between Meta's WhatsApp servers and Vmoox is encrypted in transit using industry-standard TLS. Stored messages in your workspace database are protected by role-based access control, isolated tenant databases, and encryption at rest.
Automations and team access
Vmoox automations can trigger automated responses, send approved Meta broadcast templates, and create customer records from incoming WhatsApp inquiries.
Only workspace members granted access to the WhatsApp app and CRM records can view customer chats and send replies.
Business use and Meta compliance
Connected WhatsApp channels must be used strictly for commercial messaging, customer support, and transactional updates in accordance with Meta WhatsApp Business Policies.
Spamming, transmitting prohibited content, or sending unapproved promotional campaigns outside Meta's guidelines is strictly prohibited.
Your responsibilities
You (and your organization, as workspace controller) are responsible for:
• Maintaining an active Meta Business Manager and complying with Meta messaging terms • Obtaining required customer opt-ins before initiating template broadcast messages • Configuring workspace roles and revoking permissions for departed employees • Ensuring customer data handled by your agents complies with local privacy regulations
Limitations
Vmoox provides official software integration tools. To the maximum extent permitted by applicable law, Vmoox is not liable for service interruptions caused by third-party upstream platforms (such as Meta Cloud API outages), except where mandatory law requires otherwise.
Contact
Questions about this policy or WhatsApp data in your workspace:
Besticoder Email: support@vmoox.com
For billing-related inquiries: billing@vmoox.com